KITCATS Shipping Policy

Last updated: 15 October 2026

Thank you for shopping with KITCATS. This policy explains how we process orders, arrange delivery and keep you informed about your purchase.

KITCATS is a trading name of HUNT COMMERCE LTD, a company registered in England and Wales under company number 17109758.

1. Order Processing

We aim to process orders within one business day, excluding weekends and public holidays, unless otherwise stated on our website.

Processing times may vary depending on product availability and supplier fulfilment arrangements.

As KITCATS uses third-party suppliers and fulfilment partners, some orders may be dispatched directly from our suppliers.

Once your order has been dispatched, we will provide a shipping confirmation and tracking information where available.

2. Shipping Methods and Delivery Times

Available delivery options and estimated delivery times will be displayed at checkout or on the relevant product page.

Delivery estimates are provided as a guide and may vary depending on the product, supplier, dispatch location and delivery service.

Although we aim to meet the estimated delivery timeframe, delays can occasionally occur due to carrier issues, weather, operational disruptions or other circumstances outside our reasonable control.

We remain responsible for fulfilling your order in accordance with your contract and applicable consumer protection law.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Free standard delivery may be available on selected products or orders where expressly stated on our website.

Any applicable delivery charges will be included in the total price shown before you place your order.

4. UK Taxes and Import Charges

Orders delivered within the United Kingdom may be subject to applicable taxes, including VAT.

Where applicable, taxes and delivery charges will be included in the price or clearly displayed at checkout in accordance with the law.

If a product is dispatched from outside the United Kingdom, additional customs duties, import VAT or carrier handling charges may apply depending on the fulfilment arrangement and the terms displayed at checkout.

Where additional charges may be payable by you, we will provide relevant information before purchase where required by law.

Please contact us if you have questions about potential import charges before placing your order.

5. Order Tracking

Where tracking is available, we will provide tracking information after your order has been dispatched.

Tracking information may take some time to become active or update after dispatch.

If you have not received tracking information where expected, or if your tracking has not updated for an extended period, please contact us at meow@kitcats.co.uk with your order number.

6. Shipping Destinations

KITCATS currently aims to serve customers within the United Kingdom.

Please check the delivery options available at checkout to confirm whether we can deliver to your address.

We may expand our delivery destinations in the future. Any additional destinations will be shown on our website when available.

7. Address Accuracy

Please check that your delivery address, postcode and contact details are correct before placing your order.

If you need to correct an address, contact us as soon as possible at meow@kitcats.co.uk.

We will do our best to accommodate changes before dispatch, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or delivery process.

If an order cannot be delivered because incorrect or incomplete information was provided, please contact us so we can discuss the available options.

Nothing in this section limits any rights you may have under applicable law.

8. Lost, Damaged or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, appears to be lost, or arrives damaged, please contact us at meow@kitcats.co.uk.

Please include your order number and a description of the issue. Photographs may help us investigate damaged items.

We will investigate the matter with the relevant supplier or delivery company and explain the next steps.

KITCATS remains responsible for resolving delivery issues in accordance with your statutory rights. Your legal rights are not affected by any investigation involving a third-party supplier or carrier.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at meow@kitcats.co.uk.

We will try to accommodate changes before the order is dispatched, but changes cannot always be guaranteed once processing has begun.

If an order has already been dispatched, you may still have cancellation rights under applicable consumer protection law. Please refer to our Returns, Refunds and Cancellations Policy.

Where a cancellation or refund is due, we will process it within the applicable legal timeframe.

10. Contact Information

If you have questions about shipping, delivery, tracking or an existing order, please contact us.

KITCATS
A trading name of HUNT COMMERCE LTD
Company number: 17109758

Email: meow@kitcats.co.uk
Telephone: 020 3918 3968

Please include your order number when contacting us about an existing purchase.