Privacy policy

KITCATS Privacy Policy

Last updated: 15 October 2026

1. Introduction

KITCATS is a trading name of HUNT COMMERCE LTD, a company registered in England and Wales under company number 17109758.

HUNT COMMERCE LTD operates the KITCATS online store and website, including its content, features, products and services (collectively, the "Services"). Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, browse products, place an order, communicate with us or otherwise interact with our Services.

We are committed to handling your personal information responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy and electronic communications legislation.

By using our Services, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required, we will request it separately. Simply visiting our website or reading this policy does not constitute consent to non-essential cookies or advertising tracking.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Services. It may include the following categories.

Contact information: Your name, email address, telephone number, billing address and delivery address.

Payment and transaction information: Order details, products purchased, payment status, transaction references and payment method information. Payments are generally processed by third-party payment providers. We do not intend to collect or store full payment card details ourselves where these are handled securely by those providers.

Account information: Your account username, password, preferences and settings, if you create an account.

Order and shopping activity: Products you view, add to your basket, purchase, return or exchange, together with relevant order history.

Communications: Information you provide when contacting our customer service team, submitting an enquiry or communicating with us.

Device and technical information: Your IP address, browser type, device information, operating system, network information and other technical identifiers.

Website usage information: Information about how you browse and interact with our website, including referral sources, pages viewed, browsing activity and interactions with website features.

Marketing and advertising information: Where applicable and permitted by law, information about advertising interactions, campaign performance, cookie identifiers and your interactions with advertisements or marketing communications.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this policy.

3. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you place an order, create an account, complete a form, contact us or otherwise provide information.

  • Automatically through our website: Through server logs, cookies and similar technologies, subject to applicable consent requirements.

  • Through Shopify: Shopify provides our ecommerce platform and may process information about your interactions with our store.

  • Through service providers: Including payment processors, delivery companies, fulfilment providers, analytics providers and customer support services.

  • Through advertising and marketing partners: Such as Google, where relevant advertising or measurement services are used.

  • From other third parties: Where they lawfully provide information necessary to deliver our Services or support our business.

4. How We Use Your Personal Information

We use personal information for the following purposes, where applicable.

Processing Orders and Providing Our Services

We use your information to:

  • Process and manage orders and payments.

  • Arrange delivery through our delivery and fulfilment partners.

  • Send order confirmations, delivery updates and other service communications.

  • Respond to customer enquiries.

  • Manage returns, refunds and exchanges.

  • Maintain customer accounts where applicable.

  • Prevent fraud and protect our website.

  • Provide customer support and improve the shopping experience.

Marketing and Promotional Communications

Where permitted by law, we may use your contact details to send marketing communications about KITCATS products, offers and updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the message or by contacting us.

We may continue to send essential transactional communications, such as order confirmations and important service updates, where necessary.

Analytics and Website Improvement

We may use analytics tools to understand how visitors interact with our website, identify technical issues, measure website performance and improve our products and services.

Where analytics technologies require consent, they will only be used in accordance with your consent choices and applicable law.

Advertising and Google Ads

We may use Google advertising services, including Google Ads, to promote KITCATS products, measure advertising performance and, where enabled, show relevant advertisements to people who have previously visited our website.

Depending on the services configured on our website and your consent choices, Google advertising technologies may process information such as:

  • Your IP address and device or browser information.

  • Cookie identifiers and similar online identifiers.

  • Pages and products viewed on our website.

  • Interactions with advertisements.

  • Information about whether an advertising campaign resulted in a website visit or purchase.

  • Events relating to shopping activity, such as adding a product to a basket or completing a purchase.

These technologies may be used to measure advertising effectiveness, understand customer journeys, create advertising audiences and deliver personalised advertising where permitted.

Where Google Ads conversion tracking, remarketing tags or related technologies are enabled, we will configure them to respect applicable consent requirements. Non-essential advertising cookies and similar tracking technologies will not be activated where consent is required until the relevant consent has been obtained.

Google may process information in accordance with its own privacy terms and policies. For more information, visit the Google Privacy Policy and Google advertising information.

You can manage your advertising preferences through Google Ads Settings.

Withdrawing consent or disabling personalised advertising may affect the relevance of advertisements you see. It does not necessarily mean you will stop seeing advertisements.

Security and Fraud Prevention

We may use personal information to verify transactions, detect suspicious activity, protect customers, prevent fraud and maintain the security of our Services.

Legal and Regulatory Obligations

We may process information where necessary to comply with legal obligations, respond to lawful requests, resolve disputes, enforce our terms and protect our legal rights.

5. Legal Bases for Processing

Where UK GDPR applies, we process personal information using an appropriate legal basis, which may include:

  • Contract: Where processing is necessary to fulfil an order or take steps requested by you before entering into a contract.

  • Legal obligation: Where processing is necessary to comply with applicable law.

  • Legitimate interests: Where processing is necessary for legitimate business purposes, such as improving our Services, protecting against fraud or managing customer relationships, provided those interests do not override your rights.

  • Consent: Where you have given consent, including where required for non-essential cookies, advertising tracking or certain marketing activities.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts and similar technologies to operate the store, remember preferences, analyse website usage and support advertising.

Cookies and similar technologies may fall into the following categories:

Strictly necessary technologies: These support essential website functions, including shopping baskets, checkout, security and remembering necessary preferences.

Analytics technologies: These help us understand website usage and improve performance.

Advertising technologies: These may be used to measure advertising results, create advertising audiences and support personalised advertising.

We will obtain consent before using non-essential cookies or similar technologies where required by applicable law. You can accept or reject non-essential cookies through our cookie-consent tools, where available, and change your preferences later.

Rejecting non-essential cookies should not prevent you from using essential shopping functions, although some optional features may be affected.

Please note that disabling cookies through your browser may not automatically remove cookies already stored on your device. You may need to delete those cookies through your browser settings.

Our actual use of cookies depends on the applications and tracking tools enabled on our Shopify store.

7. How We Share Personal Information

We may share personal information with third parties where necessary for the purposes described in this policy.

These parties may include:

Shopify: Our ecommerce platform provider, which hosts our store and processes information necessary to provide and improve its services.

Payment providers: To process payments, verify transactions and help prevent fraud.

Suppliers and fulfilment partners: To fulfil orders, arrange delivery and manage returns. Because KITCATS may use a dropshipping model, relevant order and delivery information may be shared with suppliers or fulfilment partners so they can dispatch products directly to customers.

Delivery companies: To deliver orders and provide tracking information.

Google and advertising partners: Where applicable, to measure advertising performance, support advertising campaigns and provide remarketing or personalised advertising in accordance with your consent choices and applicable law.

Analytics and technology providers: To maintain, secure and improve our website and Services.

Professional advisers and authorities: Where necessary for legal, regulatory, accounting or dispute-resolution purposes.

Business transaction parties: Where information must be disclosed in connection with a proposed or completed business sale, merger, restructuring or similar transaction.

We do not authorise service providers to use personal information for purposes incompatible with the services they provide, subject to their own legal obligations and applicable arrangements.

We do not sell personal information in exchange for money. Certain advertising or analytics activities may nevertheless constitute sharing or targeted advertising under particular privacy laws, and applicable rights will be respected.

8. Shopify and Third-Party Services

Our online store is powered by Shopify. Information submitted through our store may be processed by Shopify and its service providers to support checkout, payments, security, analytics and other ecommerce functions.

You can learn more about Shopify's handling of personal information through the Shopify Consumer Privacy Policy and access the Shopify Privacy Portal.

Third-party services integrated into our store may have their own privacy policies and data-processing practices.

If you follow a link to an external website, that website's own privacy and security practices will apply to your interactions with it. We are not responsible for the independent privacy practices of websites we do not control.

9. International Data Transfers

Some of our service providers, including Shopify and certain technology or advertising providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law. Depending on the circumstances, these may include relying on an adequacy decision, an applicable international data-transfer agreement or other recognised safeguards.

You can consult the relevant third-party privacy policies for further information about their international data-processing arrangements.

10. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing our Services, fulfilling orders, maintaining records, complying with legal obligations, resolving disputes and preventing fraud.

Retention periods depend on the type of information and the reason it was collected.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no online system or method of electronic storage can be guaranteed to be completely secure.

Please avoid sending payment details or other sensitive information through unsecured communication channels.

11. Your Privacy Rights

Depending on your location and the circumstances, you may have rights under applicable data protection law, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information in certain circumstances.

  • Request restriction of processing in certain circumstances.

  • Object to certain processing activities, including processing based on legitimate interests or direct marketing.

  • Request a portable copy of certain information.

  • Withdraw consent where processing is based on consent.

  • Complain to a relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us using the details in the Contact section below. We may need to verify your identity before responding.

You can unsubscribe from marketing emails at any time using the link in the email.

Advertising and Cookie Choices

You can manage non-essential cookies using our cookie-consent tools, where available. You can also adjust advertising preferences through Google Ads Settings.

These controls serve different purposes: changing your Google advertising preferences does not necessarily withdraw consent previously given through our website's cookie banner.

12. Children's Privacy

Our Services are intended for people who are legally able to make purchases under applicable law and are not designed specifically for children.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Complaints

If you have concerns about how we collect or use your personal information, please contact us first so that we can investigate.

If you are in the United Kingdom and remain dissatisfied, you may be able to complain to the Information Commissioner's Office (ICO).

You can find information about the ICO at https://ico.org.uk/.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, advertising arrangements or legal obligations.

Any updated version will be published on this page with a revised "Last updated" date. Where required by law, we will provide additional notice or seek consent for material changes.

15. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your information is handled, please contact us.

KITCATS
A trading name of HUNT COMMERCE LTD
Company number: 17109758

Email: meow@kitcats.co.uk
Telephone: 020 3918 3968

For the purposes of applicable data protection laws, HUNT COMMERCE LTD is the data controller for personal information processed in connection with the KITCATS store, except where another organisation independently determines the purposes and means of its own processing.