Frequently Asked Questions

What is KITCATS?

KITCATS offers thoughtfully selected cat furniture, accessories and everyday essentials to help cats feel happy, comfortable and at home.

How long does delivery take?

Delivery times can vary depending on the product and your delivery address. We'll provide the estimated delivery timeframe at checkout or in your order information.

Can I track my order?

Where tracking is available, we'll share the relevant tracking information once your order has been dispatched.

What if my order arrives damaged or faulty?

We're sorry if something isn't right with your order. Please contact us at meow@kitcats.co.uk with your order number and details of the issue. Photos of any damage can help us resolve things more quickly.

Can I return an item?

Yes, eligible items can be returned in line with our Returns and Refunds Policy. If you'd like to return an item, please contact us before sending it back so we can provide the correct instructions.

Your statutory consumer rights remain unaffected.

How can I contact KITCATS?

We're happy to help with product questions, orders and anything else related to KITCATS.

Email: meow@kitcats.co.uk

Please include your order number when contacting us about an existing order.